Returns, exchanges & refunds

Our promise to parents

We want every cord set to feel right on your little one. This policy is fair, clear, and firm — so decisions stay easy.

Important: Please read Before first wear. We ask you to wash the garment once before regular wear. A first wash for try-on does not cancel return or exchange eligibility when the other rules below are met.

Window

You may request a return or size exchange within 7 days of delivery.

What we accept

• Unused for outdoor wear / occasions (a gentle first wash and indoor try-on are allowed).
• Returned with original tags attached where provided, and in resaleable condition.
• Complete set as delivered (top and bottom together for cord sets).
• Clear photos if you claim a defect, wrong size sent, or damage in transit.

What we do not accept

• Items marked Final sale / Non-returnable on the product page.
• Personalised or made-to-order pieces.
• Heavily soiled, stained, altered, or damaged by misuse.
• Returns requested after the 7-day window.
• Partial cord sets (one piece only) unless we sent an incomplete order.

Exchanges

Size exchanges are preferred when stock is available. Write to support@bambinoo.in or WhatsApp +91 70XXX-99XXX with your order number, size needed, and photos of the set with tags.

If the correct size is unavailable, we will offer store credit or a refund of the product value as per this policy.

Who pays return shipping

• Our error / defect / damage in transit: we arrange and cover return shipping.
• Size change or preference: return shipping is paid by the customer unless we say otherwise in writing.

Refunds

Once we receive and approve the return, refunds are started within 5–7 working days.

• Prepaid orders: back to the original payment method where the gateway allows.
• COD orders: bank transfer / UPI to the account details you confirm by email.

Bank and gateway timelines after we release the refund are outside Bambinoo’s control.

Cancellations

• You may cancel before the order is shipped.
• If the order has not yet been packed, we aim to cancel within a few hours of your request on a working day.
• After dispatch, please use the return or exchange process once delivered.

How to raise a request

1. Email support@bambinoo.in or WhatsApp +91 70XXX-99XXX.
2. Share order number, reason, and photos.
3. Wait for our written approval and return instructions before sending anything back.

Parcels sent without approval may not be processed.

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